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2018-01-22 Issue 31 Fundamental Behavior 4 Make Quality Personal
They make airtight and watertight zippers in Macon, Georgia called Proseal® zippers (check them out at www.ykknorthamerica.com). These are special ‘life and limb’ critical zippers. They must be airtight and watertight because they go into things like hazmat suits and emergency dry suits. Even a small leak can mean the person using it will die from poisonous gases or drown in a frigid ocean. There is a select group of professionals in Macon who make and test those zippers. They understand the need to make quality personal; and I am grateful for their skill and dedication.
Most of us may not be so directly connected to such critical products, but the need for us to make quality personal is still extremely important. I do not think that anyone disputes that we make the highest quality products in the market, no matter in which market we compete. Quality is built into our YKK DNA, it is our competitive advantage, and, frankly, it makes me proud to be here. We all enjoy this legacy of quality and bear the responsibility to protect and build on that legacy.
I really like the last part of this fundamental behavior where we ask ourselves, ‘is this my best work?’ What a tough question! Just this week, I was sending an email to a group of colleagues with my phone. It was a long email and I did not have my computer. When I tried to add another person to it, my phone locked up. I could no longer access the text. My choice was to send it without reading over it to make sure it was accurate, or deleting it and starting all over again. I took the coward’s way out and just sent it. My boss, Alex (who never would do such a thing), was one of the people on the email and quickly responded to me that I either left off a critical ‘not’ in the text or that I was an idiot (the second part was implied). Without the ‘not,’ my email suggested we take an action when I really wanted us to NOT take that action. Obviously, this was not my best work. I promise to re-read my emails more carefully from now on. Now that I have told on myself, please help me stick to it! What are you going to do to make sure your next bit of work is your best work?
YKK Corporation of America